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HomePro, FairTrades & TrustMark
The ultimate protection for you home improvement
 
HomePro TrustMark
Insurance Backed Guarantees
protecting your investment
Although a home improvement is one of the safest forms of financial investment, there is one pitfall that is often overlooked -
A WORTHLESS GUARANTEE.
Most contractors issue a guarantee upon the work they have carried out, the benefits of which are realised should you have reason to claim for faulty workmanship or material defects.
However…
Thousands of contractors, large and small, cease to trade each year, be it for reasons of finance or even ill health.
Guarantee periods can extend to as long as 10 years and much can happen to any business in that time, regardless of current stature. This is particularly true in today's volatile business environment.
If your chosen contractor were to cease trading you could be left with faulty goods, a guarantee of absolutely no value and a potential bill of THOUSANDS of pounds to rectify your problems.
Eliminate the Risk
The solution to this nagging fear is found with the HomePro TrustMark Insurance Backed Guarantee which matches the terms of the contractor's original guarantee1 should they no longer be in a position to honour a claim you may have to make.1
HomePro should be able to provide an Insurance Backed Guarantee on your contractor's work2 to protect your project from start to finish and beyond.1 Always remember to check this with your contractor prior to accepting a quote.
Ensure that you choose a reputable contractor to carry out any improvements on your home.
All registered HomePro Insurance Backed Guarantee businesses have
• Had financial and legal checks carried out on their companies.
• Had positive references from former customers.
• Agreed to work subject to the Terms and Conditions of the HomePro Customer Charter.
Case Study: Mr Coia discovered that the contractor who had installed his conservatory had ceased trading when he attempted to ask them to rectify a problem with the framework. Luckily Mr Coia had a HomPro Insurance Backed Guarantee and the repairs were covered under the terms of the policy.
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HomePro TrustMark
Insurance Backed Guarantee
what can it cover?
• Workmanship by your contractor. 1
• Materials used by your contractor.1
• Recovery of any deposit payments made to your contractor of up to 25% of the contract value3,1
• Work In Progress cover of up to 25% of the contract value.
• Assistance in finding a new HomePro approved contractor to commence or recommence the project, if your chosen contractor fails to complete.
• Any additional cost to the original contract that the replacement contractor may charge.1
• All the terms provided to you under the contractor's guarantee should they cease to trade upon completion of your project.1
• Transfer of the policy to any new owner of your property, provided the contractor's guarantee is also transferable.
1 Subject to the terms of the Master Policy
2 Subject to trade.
3 Available on Value Plus policies only.
Exclusions and Limitations
• Materials and labour charges for which any person other than the contractor would be liable.
• Any damage or defect insurable under normal household insurance.
• Any loss of use or consequential loss.
• Damage or defects not directly caused by faulty workmanship or materials that could be recovered under the contractor's own guarantee.
• Loss or damage caused by sunlight, storm, wear and tear.
• Defects arising from alterations, modifications, lack of maintenance or additions to the work after completion.
• Rectification work carried out without the insurers consent.
• Excess (as stated on the Certificate of Insurance). Copies of the full terms and conditions are available.
Key Facts about HomePro Insurance Services
HomePro Insurance Quadrant House The Quadrant Hoylake
Wirral
CH472EE
Tel: 08707 344 344 Fax: 08707 384 868
Web: www.homeproinsurance.co.uk
HomePro ltd, at the address detailed above is authorised and regulated by the Financial Services Authority. FSA Register number 304449.
Our permitted business is arranging non-investment general insurance contracts. This can be checked on the FSA Register by visiting their website at www.fsa.gov.uk/register or by telephone on 0845 606 1234.
HomePro, HomePro.com. HomePro Insurance and FairTrades are trading names of FairTrades Limited and HomePro Limited. FairTrades Limited, registered in England Company Number 1813671, is a wholly owned subsidiary of HomePro limited registered in England Company Number 3833783.
We will not charge you a fee for our services. We only offer this product through a single insurer. If you wish to know their details, please contact us at the address above.
If you wish to register a complaint, please contact us in writing or by phone using the details above. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the Financial Services Compensation Scheme and you may be entitled to compensation if we are unable to fulfil our obligations.
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Case Study: Upon discovering that tile warping of their uPVC door had caused irreparable damage to tile lock. Mr and Mrs McKenna could not turn to the installing company as they were longer business. Fortunately the contractor had supplied a HomePro lnsurance Backed Guarantee enabling the happy McKenna's to claim back the cost for a new door.
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For access to quality Trade Professionals throughout the UK - always look for the FairTrades logo.
To become a member of FairTrades, my business has passed rigorous screening, including:
• Relevant trade experience.
• Verified customer references and homeowner ratings.
• Financial and Legal checks.
Member details:
HOME COUNTIES CLADDING
The Flat Roof Company
Buttons Yard, Pix Farm Lane
Hemel Hempstead, Herts HP1 2RY
Tel, 01442875600, Fax, 01442875200
Check me out on: 08707 38 48 58
The above business may also be able to provide you with a HomePro Insurance
Backed Guarantee to protect your home improvement - ask for details.
• Bathrooms & Bedrooms
• Builders
• Burglar Alarms
• Carpenters & Joiners
• Central Heating
• Electricians
• Extensions & Loft Conversions
• Flooring & Tiling
• Glazing & Conservatories
• Kitchens
• Painters & Decorators
• Plumbers
• Roofers
• TV/Video/Aerial Specialists
• Landscapers & Gardeners
... and many more
For a quality Trade Professional in your area, please
visit www.fairtrades.co.uk or call us on 08707 38 48 58
TrustMark is an award-winning scheme supported by Government, building industry and
consumer protection groups to help you find reliable, trustworthy tradesmen to make improvements and repairs inside and outside your home.
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